LENSEC support services include direct and indirect support of products and solutions provided by our team, our partner manufacturers, and our Value Added Resellers.
Over time LENSEC has developed a comprehensive certification, maintenance, and diagnostic program that provides all necessary training, test equipment, and tools. These standards eliminate the need for assistance or materials to be provided by the end-user. LENSEC advises in each installation that a maintenance schedule appropriate to the client's needs is created.
Customer service and support is always one call away.
Teamwork between LENSEC, our technology partners, resellers, and our clients extends well beyond purchase and equipment installation. LENSEC's Service & Support Center continually monitors and updates client surveillance systems, ensuring their customers do not have to worry about the operational status of the system. Support service includes:
For more information on support and/or to find downloads and manuals, try our Support Section
- All cameras and servers checked every 60 seconds
- 24 x 7 x 365
- Over 96% of all problems fixed remotely within 15 minutes
- Reporting availability
- Customer-specific site service and support programs
- Standard and extended warranties