Partner Portal|Employee Portal|Search

Municipalities
& Public Sector

Hospitals &
Pharmaceuticals

Office space
& Corporations

Utilities
& Transportation

Public & Private
K-12 Campus Areas

Universities
& Colleges
           
 
Services | Support Services
 

LENSEC support services include direct and indirect support of products and solutions provided by our team, our partner manufacturers, and our Value Added Resellers.

Over time LENSEC has developed a comprehensive certification, maintenance, and diagnostic program that provides all necessary training, test equipment, and tools. These standards eliminate the need for assistance or materials to be provided by the end-user. LENSEC advises in each installation that a maintenance schedule appropriate to the client's needs is created.

Customer service and support is always one call away.


Teamwork between LENSEC, our technology partners, resellers, and our clients extends well beyond purchase and equipment installation. LENSEC's Service & Support Center continually monitors and updates client surveillance systems, ensuring their customers do not have to worry about the operational status of the system. Support service includes:

  • All cameras and servers checked every 60 seconds
  • 24 x 7 x 365
  • Over 96% of all problems fixed remotely within 15 minutes
  • Reporting availability
  • Customer-specific site service and support programs
  • Standard and extended warranties
For more information on support and/or to find downloads and manuals, try our Support Section
 
 
   
Login  
Username :
Password :
   
Forgot your password?
1800 Bering Drive, Ste. 751
Houston, Texas 77057
Tel: 713.395.0800
Toll Free: 800.348.4234
Copyright 2010 by LENSEC. Terms & Conditions.
Website Designed and Developed by Softway Solution, Inc.