LenSec has developed a comprehensive maintenance and diagnostic program that provides all necessary test equipment and tools eliminating the need for assistance or materials to be provided by the client. LenSec develops a maintenance schedule appropriate to the client’s needs and coordinates scheduling with customer personnel.

Customer service and support is always one call away.
Teamwork between LenSec and their clients extends well beyond purchase and equipment installation. LenSec’s Service & Support Center continually monitors and updates client surveillance systems ensuring their customers do not have to worry about the operational status of the system. Support service includes:

· All cameras and servers checked every 60 seconds; 24 x 7 x 365
· Over 96% of all problems fixed remotely within 15 minutes
· 24 hour on-site service
· Automatic software updates
· Reporting availability
· Customer Specific Site service and support programs
· Standard and extended warranties