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At LenSec, we are committed to providing the best support
experience possible for our client's systems and facilities
personnel. Our Customer Service organization is committed
to one goal: providing our customers with the highest
level of quality and support to meet their individual
needs. In
support of our expanding customer community; LenSec's
Customer Service Team has adopted a policy of continuous
self-evaluation
and improvement, constantly integrating the feedback
from our customers into the service process.
With the development of "Active Monitor", our customer service team has the ability to continually perform real time diagnostics on each of our customers' systems. Receiving notification within moments of a trouble event, we utilize advanced diagnostic techniques to ensure quick resolution for all technical issues.
Based upon the proven foundation of SalesForce.Com, LenSec's Customer Service
Management System allows our staff to access, track, escalate and resolve issues
from anywhere
in the world. Automated escalation rules have been defined to route any high
priority issues directly to LenSec senior management.
You can rely on LenSec to deliver peace of mind by providing proactive monitoring,
technical support, system maintenance, and repair to ensure the highest availability
of LenSec systems.
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